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Tradebox Helpdesk Hours – Christmas & New Year 2015

Posted by Tradebox on December 15, 2015

The Tradebox helpdesk is available on all working days between 09:00 and 12:00 and again between 13:00 and 17:00. However, over the Christmas and New Year period this year the Tradebox helpdesk will be operating reduced  hours on the following working days:   Thursday 24th December 2015 - 09:00 - 12:00 Thursday 31st December 2015 - 0900 - 12:00   The Tradebox helpdesk will be closed on all non working days, including bank holidays, and will resume normal service on Monday 4th January 2016.   Outside of these hours please go to the Tradebox support portal, https://tradebox.zendesk.com/home. The majority of  support calls relate to common issues that can be resolved very quickly. To assist you in doing this have a look at the Common Issues, Requirements and FAQ's forum.   Email: support@tradebox.uk.com   Phone: 0191 257...


Tradebox Closing Early Friday 4th December

Posted by Tradebox on December 3, 2015

The Tradebox helpdesk will be closed from 12pm on Friday 4th December (for our Christmas Party) and re-open as usual on Monday 7th December at 9am.   Please visit https://tradebox.zendesk.com/home to access our support portal which has many useful articles to address  the most common issues. You can also create a ticket in the support portal which we will address as soon as the helpdesk re-opens. Alternatively, if you call the helpdesk on 0191 257 4707 you can leave a message.   Apologies for any...