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Christmas 2014 Helpdesk Hours

Posted by Tradebox on November 26, 2014

The Tradebox helpdesk is available on all working days between 09:00 and 12:00 and again between 13:00 and 17:00. However, over the Christmas and New Year period this year the Tradebox helpdesk will be operating the following restricted times:   Monday 22nd December 2014 - open as normal Tuesday 23rd December 2014 - open as normal Wednesday 24th December 2014 - 09:00 - 12:00 Thursday 25th December 2014 - closed (Bank Holiday) Friday 26th December 2014- closed (Bank Holiday) Monday 29th December 2014 - open as normal Tuesday 30th December 2014 - open as normal Wednesday 31st December 2014 - 09:00 - 12:00 Thursday 1st January 2015 - closed (Bank Holiday) Friday 2nd January 2015 - closed   The Tradebox helpdesk will resume normal service on Monday 5th January 2015. Outside of these hours please go to the Tradebox support...


eBay Download Issue

Posted by Tradebox on November 10, 2014

eBay recently made changes to the way refunds are handled which affected the API Tradebox uses to download orders. This resulted in eBay orders not downloaded and the generation of the following error:   Class: eBay Integration, Method: Download Orders. There was a problem with the connection to eBay while downloading orders, try running your synchronisation later. (Internal error to the application.)   This issue has been fixed in the very latest build of Tradebox, version 5.8.40929.0. A full set of instructions on how to download and install this latest build can be found...