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Changes to the EKM API

Posted by Tradebox on December 13, 2013

EKM have recently implemented 'throttling' restrictions on their API to prevent it being swamped with calls which could potentially have a negative effect on the performance of their customers' websites. This has caused an interruption in Tradebox but only where users needed to retrieve more than 200 orders in a single download. However, in the long run we have had to amend the Tradebox code to accommodate the changes made by EKM to their API. Unfortunately, this has had an impact on the speed of the download which now takes longer. Going forward the best advice we can offer is to download frequently to prevent large build ups of orders.   The changes made to the Tradebox code to accommodate the EKM changes can be found in the latest version of the Tradebox software from V5.7.31212.0 which was published on 12/12/2013. All future updates to the program will carry these...


Christmas 2013 Helpdesk Hours

Posted by Tradebox on December 2, 2013

The Tradebox helpdesk is available on all working days between 09:00 and 12:00 and again between 13:00 and 17:00. However, over the Christmas and New Year period this year the Tradebox helpdesk will be operating the following restricted times:   Friday 20th December 2013 - 09:00 - 12:00 Monday 23rd December 2013 - open as normal Tuesday 24th December 2013 - closed Wednesday 25th December 2013 - closed (Bank Holiday) Thursday 26th December 2013 - closed (Bank Holiday) Friday 27th December 2013 - 09:00 - 12:00 Monday 30th December 2013 - 09:00 - 12:00 Tuesday 31st December 2013 - 09:00 - 12:00 Wednesday 1st January 2014 - closed (Bank Holiday)   Outside of these hours please go to the Tradebox support portal, https://tradebox.zendesk.com/home. The majority of  support calls relate to common issues that can be resolved very quickly. To assist you...