Helpdesk Opening Hours Increased
Over the last 6 months we have been investing in our support infrastructure to provide a better experience for our customers. This has seen the implementation of a new support portal including forums, articles and a ticketing system, as well as numerous videos and guides to try and explain complicated stuff in a more accessible way.
This investment has also included the recruitment of new customer service agents to join the Tradebox helpdesk which has allowed us to provide ‘live’ support on all working days from 9am – 12pm and again from 1pm – 5pm.
Please feel free to check out the new support portal https://tradebox.zendesk.com/home to see the resources available and leave your feedback and comments.